Who are we?
Cinque Ports Veterinary Group is part of Linnaeus Group Limited
Our business address is: Hawkhurst Veterinary Surgery, Springfield, Cranbrook Road, Hawkhurst, Kent TN18 5EE
You can contact us on any branch telephone number detailed on our website.
What information is collected from you?
We may collect and store your name, address, telephone number and email address. We also collect telephone recording data for incoming and outgoing calls (deleted after 30 days) and may collect CCTV data. In very limited circumstances we may collect health information with your consent.
How information about you will be used
We may use the information you supply to us in a number of ways:
- To provide you and your pets with the products and services you purchase from us.
- For statistical analysis.
- For debt collection purposes.
- To get feedback on the services we provide.
- We may also use your information to send you reminders about products and services you have already purchased from us by SMS, email or post. Examples include reminders about when your pet is due for a vaccination or worming treatment.
- Sending you newsletters and relevant promotions when you have requested these messages.
- We may use health data you have supplied with consent in order to tailor the service we offer to your health needs.
Who do we share your information with?
We will not share your information with any third parties for their marketing purposes. We will not sell your data on to any third parties.
Companies working on our behalf: In some situations, we use a third party company to help provide some of our services (for example processing laboratory samples or sending reminder messages when your pet’s vaccinations are due.) In these circumstances we will share only the data required to provide the service.
We have contracts in place with these third parties that ensure your data is stored safely, will not be used for purposes other than fulfilling our contract with them and will not be retained by them for longer than is necessary.
We may also be required to share your information with insurance companies when processing pet insurance claims. This is necessary to allow you to claim on pet insurance policies.
How long do we keep your information?
We will keep your personal information for as long as you remain our customer. Once you cease to be our customer we may keep your personal information for up to 8 years in order to maintain records according to rules that apply to us.
If you would not like to receive reminders about products and services you have purchased from us (for example vaccination or worming treatments) you can opt out of these messages by contacting the practice by telephone or in writing at any time.
We will not send you promotional material about other products and services we offer or our newsletters unless you have given your consent to receive these messages. You can update your preferences at any time by contacting the practice by telephone or in writing at any time.
Your Personal Rights
- You have the right to request access to your personal information held by us. We will respond within one month and the information will be provided free of charge. Please do this by writing using the address below: Group Practice Manager, Cinque Ports Veterinary Hospital – Kingsnorth, Ashford Road, Kingsnorth, Ashford, Kent TN23 3EA
- You have the right to ask us to stop using your personal data restrict how we use or delete it. There may be legal or other reasons why we may need to keep using your data but please contact us if you think we should not be using it.
- You also have the right to correct any personal information you believe is incorrect. Please let us know if you think this is the case.
- You have the right to ask for your personal data to be transferred to another service provider in a useful format.
If you would like to complain about the way we have handled your data please contact us in person, by telephone or in writing by post to Group Practice Manager, Cinque Ports Veterinary Hospital – Kingsnorth, Ashford Road, Kingsnorth, Ashford, Kent TN23 3EA or by email to firstname.lastname@example.org
If, following your complaint, you are not happy with the outcome of our response, you are also entitled to complain to the independent regulatory authority, the ICO.
Further information can be found at www.ico.org.uk/concerns
Privacy and Data Protection is an important concern for internet users, and is something that Cinque Ports Veterinary Group takes very seriously. This is an explanation how Cinque Ports Veterinary Group processes any personal data recorded on this website.
What personal information does Cinque Ports Veterinary Group ask users to supply, and why?
Browsing and viewing articles on our website does not require any personal information to be submitted from users. However if you wish to use this website to make a booking for your pet to attend one of our veterinary practices, or to contact us on any other matter of business, then some personal information is requested.
In accordance with European Union guidelines, you can decline to provide information requested. You should be advised, however, that Cinque Ports Veterinary Group may be unable to offer services, or otherwise deal with your request, unless the information requested is provided.
What further information does Cinque Ports Veterinary Group track, and why?
So that we can offer the best possible information and service to users of this site, Cinque Ports Veterinary Group may track the patterns of usage of the various pages on the site.
How long does Cinque Ports Veterinary Group retain personal information electronically?
In order to economise on computer memory, Cinque Ports Veterinary Group has a policy of deleting data that is no longer needed every three years. Your personal data will not be held for longer than is necessary for the purpose for which it was obtained.
New Cookie Laws
AddThis collect certain anonymous information when you visit our website. They use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. They typically use a cookie or a third party web beacon to collect this information. To learn more about this behavioral advertising practice, you can visit www.networkadvertising.org. Please be aware that this is 3rd party website and Cinque Ports Veterinary Group accept no liability for the instructions given on this site.
Google Analytics collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Opt out from Add This http://www.addthis.com/privacy/opt-out
Opt out from Google Analytics https://tools.google.com/dlpage/gaoptout
Please be aware that these are 3rd party websites and Cinque Ports Veterinary Group accept no liability for the instructions given on these sites.
For more information please visit www.allaboutcookies.org. Please be aware that this is 3rd party website and Cinque Ports Veterinary Group accept no liability for the instructions given on this site.
How will Cinque Ports Veterinary Group with the Law change? Cinque Ports Veterinary Group is working hard to implement the new rules and provide you with the ability to accept or decline cookies.
Our Cinque Ports Veterinary Group companies comply with the Law and are registered under the relevant Data Protection Law. Under the Law, Cinque Ports Veterinary Group reserves the right to disclose members’ personal information if required to do so by law or possibly where it is necessary to respond to claims, or protect the rights, property or safety of Cinque Ports Veterinary Group employees.
Who should I contact if I have any questions or concerns about my privacy?
If you have any questions or concerns about your privacy, or wish to exercise your legal right to access the personal information we hold about you, please contact our Group Practice Manager at Cinque Ports Vets, Hawkhurst Veterinary Surgery, Springfield, Cranbrook Road, Hawkhurst, Kent TN18 5EE
The information contained on the CPVG website is intended for information and reference purposes only. Whilst we take every care to ensure that the information on this website is accurate and complete, it should not be relied upon as a replacement for seeking advice from a qualified veterinary surgeon. CPVG do not accept liability whatsoever of any kind for the information contained in this website or for any assumed pet care, diagnosis or treatment made from the information given.